FAQs

MOST POPULAR QUESTIONS

Can I track my order?


Absolutely! Once your order ships, you'll receive an email with tracking information so you can keep an eye on your package as it makes its way to you. If you have any questions about tracking your order, please don't hesitate to contact our customer service team for assistance.


How do I know if a specific product is in stock?


Each product page on our website is still available. If a product is out of stock, it will not show up on the website. However you can sign up to receive an email notification when it's back in stock.


How can I pay for my order?


We accept most major credit cards, including Visa, Mastercard, Discover, and American Express, as well as Apple Pay. To pay for your order, simply add the items you'd like to purchase to your cart and proceed to checkout. From there, you'll be able to select your preferred payment method and complete your order. If you have any questions or concerns about payment options, please don't hesitate to contact our customer service team for assistance


What is your shipping policy and how long does it take to receive my order?


Our shipping policy varies depending on your location and the product(s) you've ordered. You can find estimated shipping times and rates on the shipping policy page, or contact our customer service team for more information. Typically, orders are delivered within 5-8 business days after being shipped.


Do you offer discounts for bulk purchases or for customers in specific industries (e.g. military, first responders)?


We offer discounts for bulk orders and have special pricing available for certain industries. Please contact our sales team for more information.


What happens if my package is lost or damaged during shipping?


If your package is lost or damaged during shipping, please contact our customer service team immediately. We'll work with you to resolve the issue and either replace your order or issue a refund


How can I change something in my order?


If you need to make a change to your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please keep in mind that if your order has already shipped, we may not be able to make changes. In that case, you may need to return the item for a refund or exchange. To make changes to your order, please email us at contact@petslovethis.com or give us a call at +1 7725383726


What is your policy on returns and exchanges?


Our policy on returns and exchanges allows you to return unused items within 30 days of purchase for a full refund. See our Returns page for more information.


What security measures do you have in place to protect my personal information?


We take the security of our customers' personal information very seriously. We use a combination of encryption technologies, firewalls, and other security measures to protect your information from unauthorized access, use, or disclosure


Do you offer any warranties or guarantees on your products?


Some of our products come with manufacturer warranties or guarantees, and we will include this information on the product page. If you have any questions or concerns about the warranty or guarantee for a specific product, please contact our customer service team for assistance.
We are providing 24/7 Customer Support

Store Phone: +1 7725383726
Store Email: contact@petslovethis.com